Patient Administration
The Patient Administrative Division (PAD) is committed to supporting the needs of Kenner Army Health Clinic's beneficiaries. PAD provides a wide range of administrative functions for Kenner Army Health Clinic. Our services include outpatient medical records, coding, release of information, patient affairs and medical evaluation boards. PAD is responsible for maintaining your medical records according to Department of Defense and federal regulations and will provide you with copies of your medical documentation upon request.
Patient Affairs
Manages all personnel actions in accordance with applicable DoD and Army policies.
Services Provided:
- Line of Duty initiations or assistance
- Allergy tag creation
- Convalescent leave processing
- International Military Liaison Support
Location: (on the 2nd floor room D200)
Hours of Operation: Mon - Fri: 8:00 a.m. to 4:00 p.m.
Phone: 804-734-9292
Outpatient Records
Manages all outpatient records through custody control and maintenance in accordance with applicable DoD and DHA policies.
Services Provided:
- Register new patients into electronic records system
- Make corrections (name changes, etc.) to patient information in the record
- Process Service Treatment Records and Non-Service Treatment Records
Location: (on the 1st floor next to the KAHC Cafe)
Hours of Operation: Mon - Fri: 7:30 a.m. - 12:00 p.m., 1:00 p.m. - 4:30 p.m.
Phone: 804-734-9283/9285
| IAW DOD/DHA 6025.02 VOL 1, medical records will remain in the custody of the Military Treatment Facilities (MTF) at all times and will not be hand carried by the patient. |
Release of Information (ROI)
Services Provided:
The release of information office is responsible for obtaining records from previous duty station, duplication of records (i.e. personal copies, insurance requests, legal requests, and copies for VA claims). Patrons are entitled to one free copy of their medical record, per DOD/DHA 6025.02. Due to the large volume of requests, customers requesting duplication of their medical records should submit their requests in writing no less than 6-8 weeks in advance.
Location: (on the 1st floor next to the KAHC Cafe)
Hours of Operation: Mon - Fri: 7:30 a.m. to 12:00 p.m., 1:00 p.m. - 4:30 p.m.
Phone: 804-734-9508/9078
Fax Number: 804-734-9594
Please Note: Medical Records are the property of the United States Government and are maintained for the benefit of the patient. Release of Information staff have the responsibility for ensuring all medical records held in their custody are safeguarded from loss or tampering, and that the information in the records is released only to authorized individuals.
MEDICAL EVALUATION BOARDS
Services Provided:
For Soldiers in the Integrated Disability Evaluation System (IDES)/Medical Evaluation Board Process:
- Physical evaluation board liaison (PEBLO) support
- VA Vocation Rehab assistance
- VA Military Service Coordinator support Office of the Soldier Counsel Legal assistance during MEB process
Location: (on the 2nd floor room D200)
Hours of Operation: Mon - Fri: 8:00 a.m. to 12:00 p.m., 1:00 p.m. - 4:00 p.m.
Tues and Thurs: 1:00 to 3:00 PEBLO walk-in hours all others by appointment
Phone: IDES Supervisor 1LT Daniel Warshany 804-734-9262