Getting Care

COVID-19 Testing

Testing is now like all other lab testing (i.e., flu testing) performed and provided by and under the purview of individual clinics and follows those clinics’ SOPs/rules.

If you have COVID-19 symptoms, STAY AT HOME, and assume you have COVID – whether tested or not.

Who should get tested:

  • People that are symptomatic
  • People scheduled for official DoD travel where the mode of travel or destination requires testing.
  • Active duty service members who have had a positive test at home and are symptomatic are not required to take a PCR test.
  • People who have come into close contact with someone with COVID-19 should be tested to check for infection at least five days after close contact. Close contact is defined as being within six feet or less from someone with COVID-19 for a total of 15 minutes or more in a 24-hour period.
  • To make an appointment, call 1-866-533-5242, option 1.

Who will NOT get tested at Kenner:

  • People without symptoms, except for those identified above
  • Any testing request for the purpose of quarantine or isolation release.
  • Non Beneficiaries of Kenner

How to find out test results:

  • Check the TRICARE Online Patient Portal for results.
  • Test results could take a minimum of 72 hours.
  • Patients with positive test result will receive a phone call within 24 hours.
Go to for more guidance on who should get tested.

How do I report a positive test that was performed by a network clinic/provider to Kenner Army Health Clinic (KAHC)—

You are encouraged to make a virtual appointment with your PCM as soon as possible if you are at high risk for severe illness and death from COVID due to chronic medical problems such as COPD, heart failure, immunocompromised, moderate to severe asthma, etc.

Isolate if one has a positive test result

  • Isolation means the patient is restricted to their residence except for reasons of medical emergency, or to obtain food or other household necessities that cannot be otherwise procured.
  • Stay in a separate room from other household members, if possible. Don’t share personal household items and wear a well-fitting mask when around others. Ventilate the space as much as possible.
  • The isolation timeframe is calculated as 10 full days, either from the date of symptom onset or the date of test if no symptoms occurred.
  • During the 10-day isolation period, monitor symptoms and be sure to seek medical attention for any trouble breathing, persistent chest pain, inability to stay awake/alert, or other concerning severe symptoms.
  • A negative test is not required to discontinue isolation.
  • It is imperative that personnel utilize a well-fitting mask for an additional five days after leaving isolation and when around others in an indoor setting.
  • If fever, shortness of breath, or severe fatigue starts or continues, personnel must stay in isolation until these symptoms resolve.
When coming to Kenner, please continue to follow all non-pharmaceutical interventions by sanitizing hands upon entry. Continue to wear a mask and maintain social distancing when possible.

Free at-home COVID-19 tests are available starting March 11 at Kenner!
Kenner Army Health Clinic will now offer a free at-home COVID-19 test every Friday starting March 11 to all Kenner beneficiaries.
One can receive up to eight tests every 30 days. The At-home COVID-19 tests are tests that a person can take at home and get results without sending a sample to a laboratory.
How to pick up testing kits:
Kenner is offering walk-ins from 1-3 p.m. every Friday starting March 11 until further notice. Please go to Kenner's first-floor breakroom and show either a Uniformed Services ID or Common Access Card to receive the free test kits.  Beneficiaries can pick up tests for Kenner enrolled family members. Please have their DODID number to expedite the process.
These tests are easy to use and produce rapid results. For the most current guidance on when to take an at-home COVID-19 test and next steps based on the results of the test, visit
Note: Every home in the U.S. is eligible to order four free tests per household and can be found online at Some restrictions may apply, please check the website for details.
If one uses the at-home test and the results are positive for COVID-19, they should report they are positive test results to their health care provider. The health care team will provide self-care actions the beneficiary can take at home or other possible treatment options. 
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