Kenner's Formulary
Kenner Army Health Clinic is a full-service operation for prescriptions from military or civilian providers.
Our Mission is to Provide World Class Pharmaceutical Care by promoting optimal drug therapy and enhancing the medication delivery system to maintain medical readiness, and the health of Soldiers, family, members and retirees.
If a medication is not available on Kenner's formulary, you may be able to obtain the medication through the NATIONAL TRICARE MAIL ORDER PHARMACY. Check to ensure your prescriptions are covered through TRICARE by using the TRICARE Formulary Search Tool site.
NOTES: For refill requests and pharmacy questions, please call 804-570-1869. Refills may be picked up after three business days.
TRICARE Formulary Search Tool
Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you: Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug).
Where the prescription can be filled
Copayments and limitations, such as prior authorization
Coverage review requirements and forms
Alternative medications, including costs
To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.
Pharmacy Services
Services are available for Active-Duty service members and their family, as well as retirees and their family members. The patient's military ID card must be presented each time a service is requested. Children aged 14 years and older are required to have an ID card. The Main Pharmacy operating hours are from 8 a.m. to 4:45 p.m., CLOSED weekends and federal holidays.
Introducing ScriptCenter
The Script Center located at the PX is available MON-SAT 0900-1900 and SUN 1000-1800 for refills (excluding controlled medications and refrigerator items).
View ScriptCenter Video
Introducing Q-Anywhere
Refill Prescription Options
Refilled prescriptions may be picked by any family member and require the patients ID card. The pharmacy has a mandatory call-in refill process. The fully automated refill system is available 24/7 by calling 804-570-1869. Refills should be ordered within seven business days before the medication runs out to prevent unintended medication disruptions. Refills are processed within 72 business hours after they are requested. Refills that have not been picked up within 10 calendar days will be returned to stock. A patient request will be required for these medications to be processed again. Medication pick-up reminders will be sent via text or voice call to customers that opted in for such notifications.
Self-Care
A limited number of over-the-counter medications are available to eligible beneficiaries. Please consult with a Kenner pharmacist for your self-care needs.
Prescription Activation Service
Patients are encouraged to activate their prescriptions by texting “get in line” to 833-268-6587or by scanning the QR code (see the Q anywhere information). Medications such as antibiotics or those deemed urgent may be processed and dispensed promptly. Medication orders that have not been picked up within 10 calendar days will be returned to stock. A patient request will be required for these medications to be processed again. Medication pick-up reminders will be sent via text or voice call to customers that opted in for such notifications.
Electronic Prescriptions
Off-post physician offices are encouraged to electronically send prescriptions to KAHC instead of using paper prescriptions. To take advantage of this service, ask your doctor to electronically send prescriptions to Kenner.
Prescription Transfer Service
KAHC prescription transfer service is available Monday-Friday during business hours. Prescription Transfers may be requested at the Main Pharmacy by calling 804-570-1869. Please allow 72 business hours for processing all transfer requests. After the transfer is complete, you'll receive a phone call with instructions to pick up your medication.
Additional Information
Identification procedures: the patient does not need to be present to pick up a prescription. However, their designee must provide the patient's ID card or a copy of the ID card (both front and back), to verify eligibility.
Mail Order Delivery
Patients can have medications mailed directly to their home using the Express-Scripts service. All medications now have a copay for this service. For more information call 1-800-238-6095.
Pharmacy costs are based on whether the prescription is classified as a formulary generic (Tier 1) or formulary brand name (Tier 2) or non-formulary (Tier 3) drug, and where you choose to have your prescription filled.
Military Treatment Facility (MTF) Pharmacy
- $0 copayment for up to a 90-day supply of most medications.
- Not all medications are available at MTF pharmacies. Check the Tricare Formulary Search Tool for eligible medication coverage.
Note: You'll pay more to have prescriptions filled at non-network pharmacies and costs vary depending on your health plan. (e.g., TRICARE Prime, TRICARE Select). There is no copay for Active-Duty military members.
Military pharmacies continue to remain the lowest cost pharmacy option for TRICARE beneficiaries, who have the option to get generic and some brand-name drugs for $0 copayment.
Home Delivery is still an option for certain prescriptions. Please note that certain Brand-Name maintenance medications (long-term medication) can only be filled twice at retail. After two refills, maintenance medications must be filled via home delivery or at a military pharmacy. Acute medications (short-term medications) are available at retail pharmacies.