Pharmacy
We fill out new prescriptions and refills at no cost for covered medications for all TRICARE-eligible beneficiaries registered in the Defense Enrollment Reporting System (DEERS) (i.e. active-duty service members, active-duty family members, retirees and their family members, TRICARE Prime enrollees, etc.) except those enrolled in a U.S. Family Health Plan.
Learn more about
eligibility for TRICARE pharmacy benefits.
Filing New Prescriptions
We fill prescriptions from both military and civilian providers.
Providers from Our Facility
Your provider may submit a prescription directly to the pharmacy during or after your appointment.
- You can activate the prescription(s) and wait while we fill them,
- You can activate them, then come back later to pick them up.
- Your prescriptions will NOT be filled until you have activated them as described below.
Civilian Providers
If you have prescriptions from a TRICARE-authorized civilian provider:
- The provider can submit an electronic prescription to our pharmacy, or
- You can hand-carry a written prescription to our pharmacy. Note: This is the least preferred option.
- Your prescriptions will NOT be filled until you request to activate them as below.
To submit an electronic prescription:
Ask your provider to select the:
- Pharmacy name: DoD Fort Lee Pharmacy, Ft Lee, Virginia
- NCPDP/NPI number: 4845395/1417361866
If you hand-carry a written prescription:
Check in at the kiosk. Follow the on-screen prompts to check in.
[Please note that written prescriptions may take longer to process, therefore prolonging your wait-times at the pharmacy.
Activating New Prescriptions
There are two ways to activate your prescription at Kenner Army Health Clinic.
Option 1: Q-ANYWHERE (Fastest and Preferred)
To activate prescriptions at Kenner Army Health Clinic- Main Pharmacy, use your web-enable mobile device to scan the QR code below or go to:
https://cxmlink.com/MTF8101 or text “Get in Line” to 1-833-268-6587. This service is ONLY available during pharmacy operation hours (0800-1630).
Follow the prompts on your mobile device.
Option 2: In Person
Go to the Kenner main pharmacy Lobby. Then, you’ll check in at the kiosk by selecting “New Prescriptions”.
- Follow the on-screen prompts to complete check-in.
- To get text updates, you’ll need to enter your cell phone number.
Requesting Prescription Refills
Per Kenner Pharmacy Policy, it is mandatory to call in your refills using the first two options. We have three options to refill your prescriptions:
Option 1: Online
- Select the medication(s) you want to refill.
- Follow the prompts to select where you want to pick it up.
- You’ll be given a date and time when your refill(s) will be ready to pick up.
Note: If you’re not a registered user, you’ll need to sign up first.
Option 2: By Phone
- Call our pharmacy refill line at 804-570-1869. Then, follow the prompts to select where you want to pick up your refills.
- If enrolled in text message alerts, you’ll get a text notification when your refills are ready to pick up.
Option 3: In Person
This is least preferred. Processing time varies based on pharmacy staffing and resources.
Go to the Kenner main pharmacy Lobby. Then, you’ll check in at the kiosk by selecting “New Prescriptions”.
- Follow the on-screen prompts to complete check-in.
- To get text updates, you’ll need to enter your cell phone number.
Picking Up Your Prescriptions
You’ll need a valid uniformed services ID card to pick up a prescription. This includes children aged 10 and older. Prescriptions not picked up will be returned to stock after 10 business days. If you can’t pick up your prescription within this timeframe, please contact the pharmacy. If you’re picking up a prescription for another person, please bring that person’s valid uniformed services ID (or photocopy, digital picture).
To pick up prescriptions you previously requested be activated or refilled which you have received text, email or phone stating it is ready, proceed to the Kiosk and pull “return for pickup” ticket and wait for your number to be called. If you are picking up and have a Q-Anywhere Q ticket, you do not need to pull a second ticket at the kiosk. Follow the prompt on the Q-anywhere messaging app and text the prompt “I am in The Lobby for Pick up”. Tickets are called in order as received.
ScriptCenter
The Script Center located at the PX is available Monday-Saturday, 9 a.m. to 7 p.m., and Sunday, 10 a.m. to 6 p.m., for refills.
Certain items may not be available from the ScriptCenter, such as refrigerated medications, oversized items, and/or certain controlled substance prescriptions.
Main Pharmacy
Kenner Main Pharmacy hours:
MON-FRI
0800-1630
CLOSED at 12 noon on the 3rd Thursday of the month for Staff training.
CLOSED on SAT, SUN and all Federal Holidays.
Drug Take Back Program
Proper disposal of prescription drugs reduces the risk of unintentional poisoning, drug abuse, and environmental harm.
If you want to dispose of unwanted or unneeded drugs:
- Drop them in the secure bin located at Kenner Army Health Clinic's Main Pharmacy, or
- Pick up an envelope, take it home, and mail them to the destruction agency.
Several exclusions apply. This includes:
- syringes
- needles
- liquids greater than 4 ounces
Also, if a medication appears on the FDA Flush List, it may be disposed by flushing.
RXMinder
RXMinder is a pharmacy reminder system designed to help patients pick up prescriptions on time by sending automatic notifications when medications are ready.
Keep your contact information up-to-date to receive RXMinder notifications visit the Patient Administration Division inside of Kenner Army Health Clinic, located on the 2nd Floor.
Frequently Asked Questions
How do I know if my prescription is covered?
All military pharmacies follow the TRICARE Formulary – a list of TRICARE-covered prescription drugs and supplies. The TRICARE Formulary lists:
- Which drugs are covered.
- Drug information and frequently asked questions.
- Cost details ($0 at a military pharmacy and out-of-pocket costs elsewhere).
- Medical necessity/prior-authorization requirements and link to forms.
- If a prior-authorization and/or medical necessity is required, your provider must submit the request to TRICARE before your prescription can be filled.
Can my network provider send controlled substances prescriptions electronically?
Yes! By regulations, all prescribers should send controlled substance prescriptions electronically.
Can I refill a prescription if the last fill was not at a military pharmacy?
Yes! Call our main pharmacy line and ask them to transfer the prescription FROM your current pharmacy. It’s helpful to have the prescription bottle available to give the us the pharmacy name, phone number, prescription number, and medication name and dates.
Can I pick up medications for another person?
Yes! Please bring a valid uniformed services ID (or photocopy, digital pictures) for all patients getting prescriptions. Please note: Children 10 years of age or older must have their own ID card.
What is the difference between a new, refill, and renewal prescription?
A
new prescription is one a provider writes for a specific quantity and subsequent refills. It may require extra verification or prior authorization.
A
refill is an additional supply of your medication that your doctor authorized as part of your original prescription. This pre-approval allows the pharmacy to dispense more of your medication without requiring a new prescription from your doctor. For example, take one tablet daily, quantity 90 with 4 refills. This means the patient can call the pharmacy every 90 days to have medication for a year without seeing their doctor for a new prescription every 90 days.
A
renewal is for a medication you’ve already been prescribed but it has expired or run out of authorized refills.
What if I need a non-formulary or non-stocked medication?
If you’re prescribed a non-formulary medication, there are extra steps for your provider to complete. Non-formulary drugs are non-stocked medications at MTF pharmacies. For these drugs, expect a longer turnaround time for preparation and ordering, or you may have to use an alternative pharmacy option, such as a TRICARE retail network pharmacy or the TRICARE Pharmacy Home Delivery.
What do I do if my medication is out of stock?
I’m deploying. How can I fill my prescriptions?
Before deploying, MTF pharmacies can provide your initial deployment prescription in a quantity to support your deployment within legal requirements. You can fill prescriptions and get refills through the Deployment Prescription Program once in theatre if the location is not restricted by foreign postal law.