Health Services


Kenner's Formulary

Kenner Army Health Clinic is a full service operation for prescriptions from military or civilian providers.

Our Mission is to Provide World Class Pharmaceutical Care by promoting optimal drug therapy and enhancing the medication delivery system to maintain medical readiness, and the health of Soldiers, family members and retirees.

If a medication is not available on Kenner's formulary, you may be able to obtain the medication through the NATIONAL TRICARE MAIL ORDER PHARMACY. Check with Patient Portal to see what benefits are available to you.

NOTES: For refill requests and pharmacy questions, please call 804-734-9535.  Refills may be picked up after three business days at the refill pharmacy windows 8, 9 or 10.

TRICARE Formulary Search Tool

Use the TRICARE Formulary Search Tool to look-up your drug. A search can tell you:

  • Formulary status (generic drug, brand-name drug, non-formulary drug, non-covered drug)
  • Where the prescription can be filled
  • Copayments and limitations, such as prior authorization
  • Coverage review requirements and forms
  • Alternative medications, including costs

To start your search, you’ll need to put in the brand name or generic name of the drug and then select the strength prescribed, as well as your gender and age.

Pharmacy Services

Services are available for Active Duty service members and their family, as well as retirees and their family members. The patient's military ID card must be presented each time a service is requested. Children aged 10 years and older are required to have an ID card. The Main and Refill Pharmacy operating hours are from  8 a.m. to 4:45 p.m.; CLOSED weekends and federal holidays.

Refill Prescription Options

Refilled prescriptions may be picked up using windows 8, 9 or 10 at the refill pharmacy and require the patients ID card. The pharmacy has a mandatory call-in refill process. The fully automated refill system is available 24/7 by calling 804-734-9535. Refills should be ordered within seven business days before the medication runs out to prevent unintended medication disruptions. Refills are processed within 72 business hours after they are requested. Refills that have not been picked up within 10 days will be returned to stock.  A patient request will be required for these medications to be processed again. Medication pick up reminders will be sent via text or voice to customers that opted in for such notifications.


A limited number of over the counter medications are available to eligible beneficiaries. Please consult with a Kenner pharmacist for your self-care needs.

Prescription Drop-Off Service

The Kenner pharmacy currently offers Drop-Offs at Window 7. Alternatively, patients / customers can use the Tricare online New Prescription Activation process (described below) or call the pharmacy at 804-734-9535 option 8 to activate new prescriptions. Prescriptions (including electronic and hardcopy) dropped off will be ready for pick-up up to 48 business hours or 2 business days later. Medications such as antibiotics or those deemed urgent may be processed and dispensed promptly.  Completed Drop-Off medication orders that have not been picked up within 10 business days will be returned to stock.  A patient request will be required for these medications to be processed again. Medication pick up reminders will be sent via text or voice to customers that opted in for such notifications.

Tricare Online (TOL) New Prescription Activation

The Tricare Online Patient Portal (TOL PP) is a medical platform that can be accessed by patients (sponsors and their dependents, retirees, and veterans) via computers and mobile devices such as smart phones. Until recently, TOL PP provided patients with the ability to request refills on all active and refillable prescriptions but not to activate new prescriptions. The addition of the “New Prescription Activation” feature will allow patients to activate new / renewed prescriptions (Kenner, ERx) for processing by pharmacy. Thus, patients currently registered and using TOL do not have to visit the pharmacy or call the refill line to activate new prescriptions to be processed. Patients will however visit the pharmacy to physically drop off all hardcopy prescriptions including controlled substances given to them by their provider.

Electronic Prescriptions

Off-post physician offices can now choose to electronically send prescriptions to KAHC instead of using paper prescriptions. To take advantage of this service, ask your doctor to electronically send prescriptions to: DoD  Ft Lee e-Pharmacy in their electronic pharmacy database.

Prescription Transfer Service

KAHC prescription transfer service is available Monday-Friday during business hours. Prescription Transfers may be requested at the Main Pharmacy at window 7 or by calling 804-734-9535 (option 8). Please allow 72 business hours for processing all transfer requests. After the transfer is complete, you'll receive a phone call with instructions to pick up your medication at the Refill pharmacy. 

Additional Information

Identification procedures: the patient does not need to be present to pick up a prescription. However, their designee must provide the patient's ID card or a copy of the ID card (both front and back), to verify eligibility.

Mail Order Delivery

Patients can have medications mailed directly to their home using the Express-Scripts service. All medications now have a copay for this service. For more information call 1-800-238-6095.

Pharmacy costs are based on whether the prescription is classified as a formulary generic (Tier 1) or formulary brand name (Tier 2) or non-formulary (Tier 3) drug, and where you choose to have your prescription filled. Below is an overview of prescription costs:

Military Treatment Facility (MTF) Pharmacy
  • $0 copayment for up to a 90-day supply of most medications.
  • Not all medications are available at MTF pharmacies. Call first to check availability.
TRICARE Mail Order Pharmacy (Home Delivery Service): 90-Day Supply
  • $10 for generic formulary medications
  • $29 for brand-name formulary medications
  • $60 for non-formulary medications
TRICARE Retail Network Pharmacy: 30-Day Supply
  • $ 13 for generic formulary medications
  • $ 33 for brand-name formulary medications
  • $ 60 for non-formulary medications

Note: You'll pay more to have prescriptions filled at non-network pharmacies and costs vary depending on your health plan.  (e.g. TRICARE Prime, TRICARE Select). There is no  copay for Active Duty military members.


As of 1 January 2022, TRICARE pharmacy copayments will change for all beneficiaries, except Active Duty Service Members (ADSMs), dependent survivors of ADSMs, and medically retired service members and their dependents.
Congress and the Department of Defense (DoD) worked together on these changes, which Congress passed into law as part of the National Defense Authorization Act for Fiscal Year 2018. These changes are part of a larger effort to generate discretionary savings for the DoD to fund improvements in military readiness and to modernize the TRICARE health benefit
With these changes, military pharmacies continue to remain the lowest cost pharmacy options for TRICARE beneficiaries, who have the option to get generic and brand-name drugs for $0 copayment.
Home Delivery is still an option for certain prescriptions. Please note that certain Brand-Name maintenance medications (long-term medication) can only be filled twice at retail. After two refills, maintenance medications must be filled via home delivery or at a military pharmacy. Acute medications (short-term medication) are available at retail pharmacies.
Visit the TRICARE Pharmacy page to learn more. You can also view the TRICARE Pharmacy Copayments to Increase in 2022 article to see the updated costs for the upcoming year.

Contact Us


804-734-9535, Option 8

Monday - Friday 
8 a.m. - 4:45 p.m.
Drop-off prescriptions by TRICARE Online Patient Portal or Window 7

700 24th St.
Fort Lee, VA 23801

NEW Prescriptions and Refills

You can use Tricare Online Patient Portal (TOL PP)

With the TRICARE Online Patient Portal Prescriptions Module, you can now use TOL PP to request New Prescriptions be filled for yourself and for your family members (as authorized on TOL PP).

Your MTF Pharmacy now allows you to use TOL PP to tell the Pharmacy that you want your New Prescriptions filled before you arrive at the Pharmacy to pick them up. This provides you a more efficient way to get New Prescriptions filled. In response to precautions for COVID-19, it also provides greater safety to you and your family by decreasing your wait time in the Pharmacy.

When you log into TOL PP and access the Prescriptions module, you can now select the Refills and New Prescriptions that you want to be filled. The Pharmacy is immediately alerted with your request, and they can begin processing your prescriptions before you even arrive.

How do you access TOL PP Prescription Fill information and services?

Coming Soon!
Kiosk ticketing system!

Located in Family Medicine, Active Duty, Front entrance and Pharmacy

üProvide a faster check in process.
üKiosk allows staff to know you are here before check in.
üYou will now get text message updates on prescriptions!

Don't forget to keep your family's information up-to-date in DEERS.