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Early Closure: JAN 15 starting at 12:00 p.m. and closed JAN. 19th in honor of Martin L King Day.

Patient Resources

Frequently Asked Questions

To view all FAQs, click on each question.

Active Duty Clinic (ADC) FAQs

Does Active Duty have a Sick Call?
I am red on Hearing; do I need an appointment?
I need to complete a specialty physical or overseas.
Does the Active Duty Clinic require me to be in uniform?
How/Where do I in-process?

Family Medicine Clinic (FMC) FAQs

Can you change the provider on my referral?
Can you add more visits to my referral?
Do you do walk-in Blood pressures?

Fort Gregg Adams Veterinary Treatment Facility FAQs

What species do you see?
We are having trouble reaching you over the phone- how can we contact you?
Do you see emergencies or provide urgent care?
Do I qualify to receive veterinary care at your facility?
What are your hours of operation?

Medical Records FAQs

Can Kenner Army Health Clinic (KAHC) fax my records to another doctor or hospital?
Do you need a copy of your medical record?
How may I obtain my medical records from a civilian facility or physician?
How do I request my medical records from another military facility?

Orthopedic FAQs

I was seen in the emergency room and the doctor told me to follow up with the Orthopedic clinic. How do I schedule an appointment?
Should I bring any documentation from an outside facility? (xrays, MRIs, clinic notes)
What do I need to schedule an initial appointment with the Orthopedic clinic?
Does the Orthopedic Clinic have sick call?

Patient Advocate FAQs

How can I submit feedback about my experience to Kenner?
What is the Patient and Family Partnership council (PFPC) and who can join?

Physical Therapy FAQs

I was seen by a Physical Therapist and I would like a second opinion, what do I do?
I got a profile from my Physical Therapist at my last duty station, can I show up for a profile extension?
Do you have a Chiropractor? Or can I be seen off-post?
Does Physical Therapy have sick call?
Why was my referral deferred off-post?

Radiology FAQs

Do I need an appointment for an X-Ray?
When are you open?
What Radiology capabilities does Kenner AHC have?
Do I need an order placed before I can schedule a mammogram?
What should I wear for my exam?

Referral Management Care (RMC) FAQs

How do I contact the RMC?
How do I contact Humana?
When do I contact Humana?
When do I contact the RMC?
What if I get a bill?

Don't forget to keep your family's information up to date in DEERS!