Health Services

Case Management

Why Would I Need Case Management?


The need for case management services is determined through a collaboration between you, your family or caregiver, your health care team, and your provider. This collaboration will include a comprehensive assessment of your health, psychosocial needs, and use of health care services and resources.

Case management can help by:
• Coordinating your care.
• Assessing, planning, and facilitating services for you.
• Evaluating your options.
• Advocating on your behalf.
• Patient goal setting and self-management

You or your family member may need case management if you have:
• Instability with chronic health problems
• A serious terminal illness
• An increased need for different provider specialties due to multiple diseases or conditions
• A need for more support and education during a critical period

Who are Case Managers?


Case managers are nurses or social workers who can help you and your family figure out complex health care needs and support systems. They will work with you to coordinate services required as part of the treatment plan established by your doctor and other community resources you may need.

Case Managers can:
• Provide advocacy, support, and education
• Reduce burden and streamline appropriate utilization of care
• Partner with members of your healthcare team to assist in coordination of your healthcare needs
• Monitoring for progress and desired outcomes

Case Management Services

Location: 700 24th Street
Fort Lee, Va. 23801

Phone:
Family Medicine Clinic: 804-734-9481/9536
Active Duty Clinic: 804-734-9690
Wilkerson Pediatric Clinic: 804-734-9536
Managed Care/TMC1 and TMC2: 804-734-9481
Department of Behavioral Health:: 804-734-9949/9713

Hours of Operation: 7:00 a.m. - 4:30 p.m.
Don't forget to keep your family's information up-to-date in DEERS.