Getting Care

Appointments

Kenner proudly serves the Fort Lee community with a full array of primary health care services for you and your family. Our near-by military medical facilities and our network civilian health care partners provide specialty care and in-patient hospitalization.

For general information during duty hours please call 804-734-9000.

To make or cancel an appointment, please contact the Kenner Army Health Clinic Appointment Line at 1-866-LEE-KAHC (533-5242) during the hours of 0700-1600, Monday through Friday.

After duty hours beneficiaries should call the Nurse Advice Line at 1-800-TRICARE and choose option 1.  The Nurse Advice Line is available 24/7

NOTE: Registering for a new Secure Messaging account is easy. Simply go to tolsecuremessaging.com, or Patient Guide to Secure Messaging

Referrals

The KAHC Referral Management Center is open to walk-ins Monday through Friday from 0800-1200 and 1300-1630. We are closed all weekends and Federal holidays.

For generalized referral assistance, please contact the KAHC RMC at 804-734-2273.

For network referral assistance, please contact Humana at 1-800-444-5445.
 

COVID Hotline and testing

The Kenner COVID Hotline default to an information only recording on 1 Feb. 2021.
 
To get a COVID-19 test at Kenner, please reach out to your Primary Care Clinic via Tricare Online Secure Messaging Service (www.TOLsecuremessaging.com), or make an appointment via Tricare Online (www.TRICAREonline.com), or call the Appointment Line (1-866-533-5242, Option 1).
 
To learn more about TRICARE COVID-19 testing coverage go to TRICARE Coverage COVID-19 Testing
 
To report a positive result from testing in the network please call Kenner Preventive Medicine at  804-734-9159

Other resources available on testing can be found on CDC at https://www.cdc.gov/coronavirus/2019-ncov/testing/index.html

Contact Number

Call Center

866-533-5242, option 1 for appointment,
option 2 to cancel appt.

Don't forget to keep your family's information up-to-date in DEERS.