Attention TRICARE beneficiaries!  
You may experience busy signals when calling the military pharmacy prescription refill interactive voice response system – or prescription refill line – Jan. 26 to Feb. 5, 2026, as the system is updated.  
Each military pharmacy’s prescription refill line may be unavailable for about two hours. If you call the prescription refill line at this time, you will hear a busy signal. Please wait and call back to complete your refill later.  
You may still use the 
MHS GENESIS Patient Portal to refill your prescriptions.  
You may report issues to the DHA Global Service Center by calling 800-600-9332. 
Early Closure: JAN 15 starting at 12:00 p.m. and closed JAN. 19th in honor of Martin L King Day.
Patients ages 10 and older require a DOD ID card to receive services at our clinic. It must be presented at the time of your appointment or visit to access any services as our clinic. No Photo Copies Allowed.
Great health care is more than just appointments and treatments. With My Military Health, you’ll enjoy a simpler health care experience – with more opportunities for virtual care. Powered by advanced digital tools, My Military Health helps you engage in your health when, where, and how you need to. Learn more about DHA's New Model of Care!
The MHS GENESIS Patient Portal provides a simple, secure access to health records, prescription refills, lab and radiology results, appointment scheduling, and more, enabling patients to efficiently manager their health care online 24/7.
The Defense Health Agency’s Virtual Education Center is an online educational platform with more than 50,000 resources covering 60 medical topics. The Virtual Education Center puts the power in your hands to research health topics before you talk to your provider.

TRICARE News and Updates

Kenner Army Health Clinic News and Updates

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